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Frequently asked Questions

Did they disable your child?

We can help you. We imagine so many doubts you will have at this point, but we will let you know what your rights are and what are the doors you will need to knock on.

Did they change your Medicaid to HMO?

If they changed it without consulting you about insurance, here we will guide you how to ask for your rights to a legal insurance that corresponds to you if you qualify.

Is your child on legal age and you do not have legal guardianship? 

Your child reaches the age of majority, we have lawyers that we can refer you to make you guardian and also the assistance of the Government.

Did they always deny you helps? 

Most of the time they deny us help, but for a closed door we help you open others and guide you.

A child who is disabled may depend on your help for a lifetime. If you are a parent, caregiver, or representative of a child younger than age 18 who has a disability, your child may be eligible for Supplemental Security Income (SSI) payments. More information is provided in the Benefits for Children with Disabilities booklet. Click the link below for more information

For mental health-related questions, assistance, and/or concerns:

reach us at our Parent Assistance Line (786) 817-0239

If you feel your child may harm themselves or others, please call:

First Call for Help: 2-1-1 Helpline (24/7)

National Suicide Prevention Lifeline: 1-800-273-TALK (8255)

Or Text

National Crisis Text Line: 741741

The various diagnoses can affect verbal and non-verbal communication, social interaction, and repetitive behaviors; some children have intellectual disabilities, difficulty with motor coordination, attention, and various physical and health difficulties. If you notice any of the behaviors or difficulties listed above in your child, contact his or her PCP and explain your concerns. Your PCP can perform or refer your child for a diagnostic evaluation.

Important Phone Numbers:

  • Emergency, Fire, Police, Medical Assistance: 911
  • Police (Non-Emergency): (305)-476-5423
  • Medicaid: 1-(866)-762-2237
  • CMS Customer Service Line: 1-(866)-202-1132
  • Waiver: (305)-377-7133



  • Child Abuse Hotline: 1-(800)-962-2873
  • Domestic Violence Hotline: 1-(800)-500-1119
  • Miami Dade Health Department: (305)-324-2400
  • Emergency Management: (305)-468-5400
  • Human Resources: (305)-375-1589
  • EQ Health Solution: 1-(855)-444-3747

How your child plays, learns, speaks, acts, and moves offers important clues about his or her development. Check the milestones your child has reached by 2 months. Take this with you and talk with your child’s doctor at every well-child visit about the milestones your child has reached and what to expect next. Tell your child’s doctor or nurse if you notice any of these signs of possible developmental delay and ask for a developmental screening.

DON’T WAIT. Acting early can make a real difference! Milestones Checklist Here